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Help Center
Frequently asked questions — all in one place
Find quick answers to the most common questions about our services, process, security and more.
Questions? Look Here.
- General 25
- Cash Pickup 7
- Account Service 5
- Wallet 9
General 25
Shift provides its online services worldwide check our service provider her
At present, we provide transfer options only. We will be offering account services in the near future.
It’s our aim to provide the most convenient payment options in the country’s we operate in. You can calculate your transfer & pay through Manual bank transfer to our account, Visa card, Master card, Apple pay & google play.
Shift is a global money transfer company, where customers can send money to more than 80 countries around the world.
To have a look at our countries and currencies list you can click here.
Shift offer competitive fees depending on selected payment method, destination country, and the selected delivery method. You can check our prices on our home page.
To send money through shift we simply need and Identity verification and the name of the receiver.
Through shift services we accept transfers up to 5000 GBP, remember that maximum amount may look different between each pay out country.
All our transactions are secured by using the latest technology and are also encrypted.
You can find the status inquiry tool in the home page of our website, and you will be notified after sending your transfer for each stage by e-mail.
Our team is available to assist you on real time basis during working hours, you can communicate through call back request button, or through WhatsApp, Facebook or any shift official pages in social media platforms, to know more please click here.
Yes, by submitting a ticket to the address: support@shift-sg.com you can request cancellation and our team will respond very fast.
You can pay online through different payment processors provided by shift, also through your card, and we also allow you to pay your transaction directly to shift bank account.
Yes, for reason that online payments will require having a bank account or bank card to complete it.
There is no limit for the number of the transfers, but we could ask for identifying documents at any time. We usually ask for photo ID or proof of address, but sometimes we ask for additional information.
Our team is available to assist you on real time basis during working hours, you can communicate us through call back request button, or through WhatsApp, Facebook or any shift official pages in social media platforms, to know more please click here.
Some destination countries include different services, where you can top-up money to receiver wallet, and they can pick up in Cash.
To have a look at our countries and currencies list you can click here.
You can use our status check tool in the home page of shift website, if the status showing “PAID” that indicate the transfer was successfully completed.
You can update your personal information’s very easy by logging in to your user and click into “Update my profile”, don’t forget to save the changes!
You can create a receiver profile for your closest, you can also copy the same transfer and send it again without taking time filling the information’s again.
By sending more transactions, our loyalty program will reward our customers by providing promotions, discounts, and keep them updated with exclusive offers, shift is keen to be closer to its customers and keep them satisfied whenever they are using the service.
By checking our countries and currencies list, also you can contact our support team through website chat, WhatsApp, and ask for a call back request where one of our team will contact you in less than 24 hours.
Yes, you can send money to your own bank account at your home country, by entering your name and your bank account correctly during filling the transfer information.
We will be grateful if you can drop an email to our support team with attaching the showing technical issue, this will help us troubleshoot in short time, Our team are available to assist you on real time basis during working hours, you can communicate through the call back request button, or through WhatsApp, Facebook or any shift official pages in social media platforms, to know more please click here.
Cash Pickup 7
If you have chosen the cash pick-up option, you have to visit one of our authorized service providers in your country. Don't forget to bring your transaction reference number and your ID. To check our locations, click here.
A valid verification ID and the transfer number is all what you need to collect a payment in the pay-out location.
Cash transfers will be available instantly after confirming your online payment.
Our team are available to assist you on real time basis during working hours, you can communicate through our free number, or through WhatsApp, Facebook or any shift official pages in social media platforms, to know more please click here.
Only selected receiver can pick up the money in the pay-out location.
No extra fees will be deducted from the receiver when collecting the payment. But for some pay-outs countries will have a fixed percentage which will be stated on the country’s information.
Unfortunately, cash pay outs can only collected by hand and through our service locations, if you wish to send the money to your wallet or bank account you can cancel the transaction and send it again.
Account Service 5
It depends on the pay-out country, and the processing times at each country, its mostly instant but some services require one or two business days to credit the money into receiver bank account.
Your Account/IBAN number, and for some countries it requires filling swift code, sort code, and other account information’s.
Shift allow their customers to process up to 5000 GBP as a maximum amount for account transfers.
The transaction will be rejected by the recipient bank, always remember that to make sure that filled account information’s are valid to avoid sending money to any account which does not belong the selected receiver.
Yes, the account type will not matter, as long as you provide valid account information’s the amount will be deposited if your account is active.
Wallet 9
Instantly, and it may take up to 15 min for some destinations.
Receiver name, and a valid mobile number that should be registered to one of the wallets inside the recipient country.
Wallet transactions limit is not high, it depends on the receiving country, and the average of accepted limit per transfer is 1000 GBP, receiver also must consider the wallet limit per day.
We recommend to double check the wallet mobile number before proceeding with sending the transaction, a wrong added mobile number will cause directing the amount to another recipient wallet.
No, usually wallet transfers will be delivered without any extra deduction.
Banks wallets, telecommunication companies’ wallets, and any other authorized wallets by the receiving country regulators.
Our exchange rates are always up to date and competitive, as we are connected to worldwide rates provider.
If this case happens, we usually ask customers to share their statement or transfer logs from the same wallet and we check the discrepancy of amount with service provider to solve the issue, such cases are very rare and our customers will always get compensation in case there is any issues with their transactions.
You can clone and copy the transfer to send it again without taking time filling the information’s again.
